Frequently Asked Questions
Quick answers about orders, fit, delivery, and our atelier services.
How do I place an order?
Browse our collections, select your size, add to cart, and checkout securely via Razorpay (UPI, cards, net banking) or Cash on Delivery where available.
Do you offer free shipping?
Yes — free shipping on prepaid orders above ₹2,999. Shipping charges for smaller orders are shown at checkout.
How long does delivery take?
Ready-to-ship items dispatch in 2–4 business days; delivery typically takes 3–7 days in metros. Made-to-order pieces have timelines listed on each product page.
Can I return or exchange an item?
Ready-to-ship items can be returned within 7 days if unworn with tags attached. Custom and bridal pieces are non-returnable unless defective. See our Returns & Exchange page for details.
How do I find my size?
Refer to our Size Guide. If between sizes, size up for embroidered pieces. Custom sizing is available through our studio or bespoke service.
Do you offer custom tailoring?
Yes. Submit a bespoke enquiry via our Custom Tailoring page or book an in-studio consultation. Timelines and pricing depend on design complexity.
How do I book a studio visit?
Use our Book Studio Visit form to request an appointment for styling, fittings, or bridal consultations at our Ranchi atelier.
Are your pieces handwoven?
Many Khyati collections feature handloom silks, Banarasi weaves, and artisan embroidery crafted in partnership with skilled karigars across India.
How should I care for my garment?
Most pieces are dry clean only. Store in breathable bags away from moisture and perfume. See our Care Guide for full instructions.
How can I track my order?
Use the Track Order page with your order number and email. Tracking details are also sent when your order ships.
Do you ship internationally?
Currently we primarily ship within India. For international enquiries, contact us before ordering.
How do I contact customer support?
Email connect@khyatiretails.com, call our studio line, or use WhatsApp via the icon on any page. We respond within 24 hours on business days.
Still have questions? Contact us — we're happy to help.