Refund Policy

This Refund Policy applies to purchases made on the Khyati Boutique website. It should be read together with our Returns & Exchange and Terms of Service.

Eligible Refunds

• Returned ready-to-ship items approved under our 7-day return window.
• Orders cancelled by us due to stock unavailability or pricing errors.
• Confirmed manufacturing defects reported within 48 hours of delivery with photographic evidence.
• Duplicate charges or payment errors verified with our payment partner.

Non-Refundable

• Custom, bespoke, and made-to-order garments (unless a defect is confirmed).
• Items returned without tags, in worn condition, or after the return window.
• Shipping and COD handling fees (unless return is due to our error).
• Products marked final sale.

Refund Method & Timeline

• Prepaid orders: Refunds are processed to the original payment method within 7–10 business days after we receive and inspect the returned item. Bank processing may add 3–5 additional days.
• COD orders: Refunds are issued via bank transfer or store credit after verification of bank details.
• Partial refunds: May apply if items are returned in less than original condition, at our discretion.

Order Cancellations

Ready-to-ship orders may be cancelled before dispatch by contacting us immediately. Made-to-order pieces cannot be cancelled once production has begun; a partial refund may apply depending on work completed.

Failed Deliveries & RTO

If a shipment is returned to us due to incorrect address, repeated failed delivery attempts, or refusal to accept, reshipping charges may apply. Refunds for RTO orders deduct outbound and return shipping costs.

How to Request a Refund

1. Email connect@khyatiretails.com with order number and reason.
2. Await return authorisation and instructions.
3. Ship item back as directed. Refund is initiated after inspection.

Questions? Contact our support team.